Return & Refund Policy

We stand firmly behind the authenticity and quality of every product we sell. If you are not completely satisfied with your purchase, you may initiate a return or exchange request within fourteen (14) calendar days from the date of package delivery, subject to the conditions detailed below.

To qualify for an exchange, store credit, or refund, returned merchandise must satisfy the following criteria: • The item must be completely unused, unaltered, unwashed, and in the exact condition received. • Products must remain in original packaging with all security seals, tags, barcodes, protective covers, accessories, and user manuals intact. • You must present a valid order number, digital receipt, or invoice as proof of purchase. Non-Returnable Items: For health, hygiene, and consumer safety standards, items such as opened skincare/cosmetics, personal care items, perishable goods, underwear, and custom orders cannot be returned once delivered.

Every package is quality-inspected before dispatch. In the rare event that your product arrives defective, damaged during transit, or incorrect, please notify us within 48 hours of receipt. Please share your Order ID along with clear pictures or a short video demonstrating the defect. Upon verification, we will promptly dispatch a free replacement or issue a full refund, covering all associated delivery fees.

Initiating a return is simple: 1. Reach out to our Customer Service team via WhatsApp, phone, or our Help Desk on the Contact page, stating your Order ID and reason for return. 2. Our support team will confirm eligibility and provide a Return Merchandise Authorization (RMA) along with courier pickup or drop-off guidelines. 3. Securely pack the item in its original box with all accompanying documentation. 4. Once received at our fulfillment center, our inspection team will review the product within 1-2 business days and update you on the outcome.

Once your return is inspected and approved: • Refunds are processed within 3 to 7 business days via your original payment channel (MTN Mobile Money, Airtel Money, or original card). • For Cash on Delivery orders, refunds are sent directly to your registered Mobile Money phone number or credited as instant store shopping balance. • Original delivery fees are non-refundable unless the return resulted from an incorrect item or defective merchandise supplied by us.

Need assistance with a return or exchange? Our friendly support team is ready to guide you step-by-step. Contact us directly through WhatsApp or email us via our Contact Us portal.